Business Services for the Travel and Tourism Industry
Helping Destination and Venue Management Organizations build strategic plans, elevate culture, cultivate impactful research and data analysis, and implement technology and process improvements. Take a look at our site and see how we can partner to achieve your business objectives.
About Brooke
I am a strategy, culture and technology leader with a strong analytical and process management background. I have over 12 years of experience in the destination and venue management industry creating and implementing strategic plans and culture initiatives, updating business processes and business systems, and improving research and business intelligence applications. When you work with me, you should expect a collaboration focused on human centered design principles that lead to lasting, impactful change. Want to learn more? Contact me today for an initial consultation.
Consulting Services
Build Strategy and Elevate Culture
Planning for the future, aligning department and employee goals, and reinforcing a culture where employees thrive are critical factors for organizational success.
Through a mixture of workshops and educational sessions, Core Values, Culture, and Strategic Plans will be a guide for employee and leadership behavior and decision making. To find out more, get in touch.
Research Analysis and Business Insights
Reviewing current data processes and reporting, adding to and editing data programs, and ensuring business insights are getting into the right hands for data driven decisions are all part of an impactful research analysis plan for organizations in the travel and tourism industry.
Data process and reporting reviews are available as well as subscription based monthly reporting and insight debriefs to deliver consistent ROI for your research budget to your partners, members, and stakeholders. To find out more, get in touch.
Business Analysis, Process Improvement, and Technology Implementation
Business Process Review is an important first step to any technology implementation. Spending time reviewing your current state, comparing to industry best practices, then creating a plan for process improvements and technology enhancements is a proven path to success. Maximizing the usage of your technology ensures your team is using their time effectively and your organization is getting the most out of your technology budget.
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For most destination and venue management organizations, this means helping you utilize Simpleview, Momentus Enterprise (Ungerboeck), or Momentus Elite (VenueOps) technology to its fullest extent. This can take the form of process review onsite with your team; updating Reports and Searches, Layouts and Views, Dashboards, and Crystal Reports to make the most of your data; and training your staff in best practices in the system.
We can also help you create and deliver training plans for new employees, so your existing staff isn’t training as they go, as well as fill in gaps during vacations and periods of turnover for your system administration and business analyst employees. To find out more, get in touch.